At times, tyGraph support may ask that you turn on debugging in the tyGraph Pages Engine to troubleshoot an issue.  Debugging can be enabled by appending the query string parameters ?tyGraphDebug=true to any SharePoint page.  If your pages has query string parameters replace "?"  with "&".

Viewing Debug Information

Follow these steps to view the debug information in the browser's developer console.  Support may ask you to provide them a copy of this information or screenshots.

1. In Google Chrome or Chrome-based versions of Microsoft Edge, click on the "..." button in the top right corner.
2. Click "More Tools" then "Developer Tools"
3. Click on the "Console" tab
4. Look for the text "tyGraph Pages Engine: - Debug Mode Enabled."