Because we use your own data to segment your user populations the quality of the visualizations in our reports relies on the strength of your data. Whatever the user field is in Active Directory, Workday, or other integrated fields will be what shows in tyGraph with the exception of the following three scenarios:
We will backfill null records for a user with <No Information>. This way you can understand that we have a user record and activity but there was no data for that category. Either they have nothing in AD for the field. Or in the case of Workday/HRIS Microsoft has records for the user but they weren't listed in the source provided by your organization.
We backfill external users information with the <External User> attribute if it is null. The reason is because external users get captured by our tool but of course they are rarely listed in Active directory.
If a users information was anonymized by our data protection logic the users PII will be replaced with this value.
Backfilling Priority for Augmented Data
When you bring your own User Attributes we can set a few levels of priority.
For columns populated in External Load, column will be overwritten with provided data for all users. Columns not populated in external load will not be overwritten. If a user is in tyGraph but not in the external load file their data will not overwritten.
Overwrite when empty.
The User Continent field is a dimension that is generated by tyGraph intelligence. We look up the users Country (not usage location) and use that to infer their Continent (often listed as region in some companies).
Click here for a full list of country by Continent. If you would like your list changed. Please send this table to tyGraph support with your updated naming convention in the same structure