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Service Bulletin: Azure SQL Service Degradation - September 16, 2023

Beginning on September 16th at 9:00am UTC, tyGraph began experiencing reduced performance as a result of Azure SQL technical issues. Please note that we are aware of this issue and it is related to Microsoft announced SQL Database issues in East US (TRACKING ID: 2LZ0-3DG). We will be updating you as soon as we have more information. Thank you for your patience and we apologize for the inconvenience. Please contact our support team should you experience any further questions or concerns.

Current Status - RESOLVED
Originally Issued: 16 September 2023 0:00 UTC

Issue Resolution Time: 16 September 2023 18:30 UTC

Impact Detail

The reduced Azure SQL performance has caused a slowdown in tyGraph data harvesting. This may cause delays in tyGraph reporting until the issue is resolved. We do not expect any data loss at this time.

Affected Products

  • tyGraph Calling
  • tyGraph for OneDrive
  • tyGraph Pulse
  • tyGraph for SharePoint
  • tyGraph for Teams
  • tyGraph for Yammer

Unaffected Products

  • tyGraph Pages